phww Privacy Policy

phww is committed to protecting the privacy and personal data of every player who uses our platform. This Policy applies to all personal information collected through the phww website at phww.one, our mobile-optimized platform, customer support channels, and any other service operated under the phww brand.

This Policy covers all players registered in the Philippines, including those accessing phww from Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions across the archipelago. Whether you are a new player exploring our slots and live casino games or a long-time member enjoying our Tower and Bingo offerings, this Policy governs how your data is handled at every stage of your relationship with phww.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and phww.

For the purposes of the Philippine Data Privacy Act of 2012, phww acts as the Personal Information Controller in respect of the personal data it collects from players and visitors. This means phww determines the purposes and means by which your personal data is processed.

Where phww engages third-party service providers — such as payment processors, KYC verification partners, or game software providers — those parties act as Personal Information Processors on phww's behalf and are contractually bound to process your data only in accordance with phww's instructions and this Policy.

If you have any questions about how phww handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy.

phww collects personal data in the following categories, depending on how you interact with our platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Residential address, including city, province, and postal code
• Email address and mobile phone number
• Username and encrypted password
• Copies of government-issued identification documents (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS ID) submitted during KYC verification

3.2 Financial Data

• GCash or PayMaya mobile wallet numbers linked to your account
• BPI, BDO, or Metrobank account details used for bank transfers
• Transaction history, including deposit amounts, withdrawal requests, and bonus credits in Philippine Peso (₱)
• Source of funds declarations where required by anti-money laundering regulations

3.3 Gaming Activity Data

• Game session logs, including games played, wager amounts, wins, and losses
• Bonus usage and wagering requirement progress
• Responsible gaming tool settings, including deposit limits and self-exclusion status

3.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session timestamps and login history
• Cookie identifiers and analytics data (see Section 7)

3.5 Communications Data

• Records of live chat conversations with phww support agents
• Email correspondence sent to or received from phww
• Responses to surveys, feedback forms, or promotional campaigns

phww uses the personal data it collects for the following purposes:

phww will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by Philippine law.

Under the Philippine Data Privacy Act of 2012, phww processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to operate your phww account, process your transactions, and deliver gaming services.
• Legal obligation: phww is required by Philippine law to collect and retain certain data for anti-money laundering (AML) compliance, tax reporting, and regulatory oversight purposes.
• Legitimate interests: phww processes certain data — such as technical logs and fraud signals — on the basis of its legitimate interest in maintaining platform security, preventing fraud, and improving its services, provided those interests are not overridden by your rights and freedoms.
• Consent: Where phww relies on your consent as the legal basis for processing — for example, for sending marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

phww does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers receive the financial data necessary to process your deposits and withdrawals.
• KYC & identity verification providers: Third-party identity verification services receive copies of your identification documents to complete the mandatory KYC process.
• Game software providers: Our game content partners receive session data necessary to deliver and log game outcomes. These providers do not receive your full identity or financial data.
• Regulatory authorities: phww is required to share certain player data with Philippine gaming regulatory authorities and law enforcement agencies upon lawful request, including for AML reporting purposes.
• IT & infrastructure providers: Cloud hosting, cybersecurity, and platform maintenance providers may have access to data as part of their service delivery, subject to strict confidentiality obligations.
• Professional advisers: Legal, accounting, and auditing firms engaged by phww may access data as necessary in the course of their professional services.

phww uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session, and gather analytics data that helps us improve our services. The following types of cookies are used:

• Strictly necessary cookies: These are essential for the phww platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional cookies: These remember your preferences — such as your preferred language and display settings — to provide a more personalized experience.
• Analytics cookies: phww uses analytics tools to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and does not identify you personally.
• Marketing cookies: With your consent, phww may use cookies to deliver relevant promotional content based on your gaming activity and preferences. You can opt out of marketing cookies at any time through your browser settings or account preferences.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phww platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

phww retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act (AMLA) and its amendments.
• Gaming activity logs: Retained for a minimum of three (3) years following the date of the relevant gaming session.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for an ongoing dispute or regulatory matter.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of the consent given.

Upon expiry of the applicable retention period, phww will securely delete or anonymize your personal data in accordance with its data disposal procedures.

phww implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and the phww platform.
• AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
• Multi-factor authentication (MFA) options for player accounts to prevent unauthorized access.
• Role-based access controls ensuring that phww staff can only access player data to the extent necessary for their specific job function.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Incident response procedures to detect, contain, and report data breaches in accordance with the notification requirements of the National Privacy Commission.

While phww takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying phww immediately if you suspect any unauthorized access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phww:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data phww holds about you at any time. phww will respond to access requests within 30 days.
• Right to rectification: If any personal data phww holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly through your phww account settings.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phww's legal retention obligations under Philippine AML and gaming regulations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to phww's overriding legitimate grounds.
• Right to data portability: You may request that phww provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: If you believe phww has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact phww's Data Protection Officer using the details in Section 13. phww may need to verify your identity before processing your request.

The phww platform is strictly intended for adults aged 21 years and above. phww does not knowingly collect personal data from individuals under the age of 21. The minimum age of 21 is the legal requirement for casino-style gambling in the Philippines under applicable PAGCOR regulations.

During the registration process, phww requires all applicants to confirm their date of birth and to submit a valid government-issued identification document as part of the mandatory KYC process. Any account found to belong to a person under 21 years of age will be immediately closed, all associated data will be handled in accordance with our legal obligations, and any deposited funds will be returned to the payment source.

If you are a parent or guardian and believe that a minor has registered on phww without your knowledge, please contact our support team immediately so that we can take appropriate action.

phww reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Display a prominent notice on the phww platform informing players of the change.
• Where required by law or where the changes are significant, notify registered players directly via their registered email address.

Your continued use of the phww platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should stop using phww and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how phww protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way phww handles your personal data, please contact our Data Protection Officer:

If you are not satisfied with phww's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the independent authority responsible for enforcing the Data Privacy Act of 2012.